Refund policy

Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging where possible.

  • Proof of purchase, such as your order confirmation email, is required.

How to Start a Return

To request a return, please contact our support team at:

Support@getcoresupps.com

Please include your order number and the reason for your return request. Our team will review your request and provide instructions on how to return your item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

We will arrange a replacement or refund at no additional cost where appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

Subscription Cancellations

If your purchase includes a subscription or recurring billing option, you must cancel your subscription at least 5 business days before your next billing cycle to avoid future charges.

Cancellation requests received fewer than 5 business days before the next scheduled billing date may not be processed in time to stop the next charge. In that case, the cancellation will apply to the following billing cycle.

To request subscription cancellation, please contact our support team at:

Support@getcoresupps.com

Order Cancellations 

Customers may request to cancel an order within 12 hours of placing the order, as long as the order has not yet been processed or shipped.

To request a cancellation, please contact our support team as soon as possible at:

Support@getcoresupps.com

Please include your order number in your request so our team can locate your order quickly.

If the order has already been processed or shipped, it may no longer be possible to cancel the order. In this case, customers may follow the instructions outlined in our Return & Refund Policy once the order has been delivered.

Subscription Promotions

If a customer purchases a subscription product as part of a promotional offer that includes additional free products, discounted items, or bundle offers, those promotional benefits apply only to the initial subscription order unless otherwise stated.

Subsequent subscription renewals will be billed at the regular subscription price and will not include free or promotional products unless clearly stated in writing at the time of renewal.

Contact

If you have any questions regarding order cancellations, subscription cancellations, or recurring purchases, please contact us at:

Support@getcoresupps.com

Our support team typically responds within 1–2 business days.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale

  • Gift cards

Contact Information

If you have any questions about returns, refunds, or subscription cancellations, please contact us at:

Support@getcoresupps.com

We typically respond within 1–2 business days.