Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 60 days of receiving your item.

Return Eligibility
To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging where possible.

• Proof of purchase (such as your order confirmation email) is required.

How to Start a Return
To request a return, please contact our support team at Support@evoria.online with your order number and reason for the return. Our team will review your request and provide instructions on how to return your item.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.

Damaged or Incorrect Items
If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your payment provider.

Non-Returnable Items
Certain items may not be eligible for return, including:

• Items marked as final sale

• Gift cards
  
  
  Contact Information
  If you have any questions about returns or refunds, please contact us at:
  Email: EvoriaHelp@gmail.com
  Response time: We typically respond within 1–2 business days